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Agents in call centers are expected to maintain maximum efficiency regardless of the stresses and strains of the emotional labor. After completion of her doctorate she worked as an international management consultant with a home base in London with A. Mentee/coachee talent assessment: Another option is to assess mentees or coaches before and after the intervention, to determine whether an improvement in performance is observed. Managers or departments paying for coaching for an employee may work with a consultant to set the initial coaching objectives or delineate the challenges as they see them, but they will only receive limited information about the coaching engagement.

Pages: 48

Publisher: Prue Madden (July 22, 2016)


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